How do I return an item?

Badminton Avenue offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned subject to a 15% restocking fee, less shipping charges, within 30 days of the delivery date.

Exchanges can only be accepted for items that are in new, unused condition, with all original packaging. Any items showing signs of usage or opened packaging will not be accepted.

Unused products more specifically means:

Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Badminton Avenue, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

All Other Items: must be in original packaging, unopened, and with all tags and/or stickers still attached.

All Returns/Exchange must be sent back to Badminton Avenue using pre-paid shipping (buyer pays all shipping costs), insured, with a tracking number to the address below. All Returns/Exchange must also have the order number or a return authorization code written on the outside of the box, any that do not have this code will be returned to sender at sender's expense. In order to receive a Returns/Exchange authorization code, the buyer must contact Badminton Avenue and receive a return authorization code at returns@baybadminton.com.

Returns/Exchange Badminton Avenue
1191 W. Montague Expressway
Milpitas, CA 95035

All defective merchandise can be exchanged or returned for a replacement item or a refund. For all returns, the customer must contact us at returns@baybadminton.com within the 30 day period, from delivery date, for detailed instructions and also to receive a return authorization code.