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How do I return an item? Badminton Avenue offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned subject to a 15% restocking fee, less shipping charges, within 30 days from the purchase date. Exchanges can only be accepted for items that are in new, unused condition, with all original packaging. Any "unused" products may be returned for a full refund, less shipping charges, within 30 days from the purchase date. Unused products more specifically means: Rackets: plastic is still on handle, all stickers and tags are still in place as it was when new, must include original cover. All other items: must be in original packaging, unopened, and with all tags and/or stickers still attached. Any items, including rackets, that do not meet these conditions, will be subject to a 15% restocking fee, less shipping charges. All returns must be sent back to Badminton Avenue using pre-paid shipping (buyer pays all shipping costs), insured, with a tracking number. All returns must also have a return authorization code written on the outside of the box, any that do not have this code will be returned to sender at sender's expense. In order to receive a return authorization code, the buyer must contact Badminton Avenue and receive a return authorization code at returns@badmintonavenue.com. All defective merchandise can be exchanged or returned for a replacement item or a refund. For all returns, the customer must contact us at returns@badmintonavenue.com within the 30 day period for detialed instructions and also to receive a return authorization code. |
