Terms and Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.badmintonavenue.com. The collective work includes works that are licensed to www.badmintonavenue.com. Copyright 2003, www.badmintonavenue.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.badmintonavenue.com or purchasing www.badmintonavenue.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.badmintonavenue.com or to purchase www.badmintonavenue.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.badmintonavenue.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of www.badmintonavenue.com used in the site are trademarks or registered trademarks of www.badmintonavenue.com

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.badmintonavenue.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.badmintonavenue.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.badmintonavenue.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
www.badmintonavenue.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.badmintonavenue.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a www.badmintonavenue.com product is mistakenly listed at an incorrect price, www.badmintonavenue.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.badmintonavenue.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.badmintonavenue.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.badmintonavenue.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

www.badmintonavenue.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.badmintonavenue.com.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.badmintonavenue.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.badmintonavenue.com products) must be commenced within one (1) year after the claim or cause of action arises. www.badmintonavenue.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.badmintonavenue.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.badmintonavenue.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
www.badmintonavenue.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.badmintonavenue.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.badmintonavenue.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.badmintonavenue.com in its sole discretion.

You agree to indemnify, defend, and hold harmless www.badmintonavenue.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, www.badmintonavenue.com may link to sites operated by third parties. However, even if the third party is affiliated with www.badmintonavenue.com, www.badmintonavenue.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.badmintonavenue.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.badmintonavenue.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Safe Shopping
Badminton Avenue takes security seriously and has implemented the highest encryption secure socket layer (SSL) technology and certificate from a leading certificate issuer. What this means is that your credit card information and customer information is safe and secure, as SSL (assuming your browser supports SSL 64, 128 or 256-bit) ensures that your shopping session is secure using the maximum strength encryption available today. If you have any issues or concerns, please contact us at support@baybadminton.com.

Payment Options
Badminton Avenue accepts payment by Visa, Mastercard, American Express, and Discover credit cards. Alternatively, you may use Google Checkout to make your payment. We do not accept COD order, cash, or personal checks.
Although virtually all of our orders are placed with legitimate credit card information, sometimes we will catch a user attempting to use a fraudulent card. Please be aware that Badminton Avenue does not take fraudulent payment cases lightly, and will take any and all legal action necessary to bring resolution to the situation and file a report with law enforcement authorities as well.

Lowest Price Guarantee
Badminton Avenue guarantees the lowest prices for everything that we sell. If you find any item for a lower price within 5 days of your purchase from Badminton Avenue, simply let us know at support@baybadminton.com and we will refund you the difference. If you have not made your purchase yet, please email us at support@baybadminton.com and we will match the lower price upon verification. This price match guarantee is only valid for the exact same model (including model year), sold by an authorized retailer located in the United States, and must be a verifiable advertised price. This price match guarantee does not apply to employee pricing sales or coupon sales. If you have any questions, email support@baybadminton.com.

Contact Customer Service
Badminton Avenue is committed to ensuring that our customers are completely satisfied with their purchases. If for any reason, you have an issue with your order, experience any problems with your equipment, or simply just have a question, please contact us at:
Email: support@baybadminton.com
Telephone: +1-408-942-2888

Shipping Rates and Information
Badminton Avenue ships by UPS worldwide. We will ship all products that are in-stock within 1 business day upon approval of your credit card purchase. We offer 3 levels of shipping service from UPS: Ground and 2 Day Select. Your shipping rates are automatically calculated by our online store during the checkout process based on your shipping address and country. Badminton Avenue does not charge any handling fees, the rates you are presented with during checkout are the exact fees that UPS charges us to ship your order to you.

All orders with a total over $150 will receive free ground shipping within the United States. 

* All Carts must total over $150 with ALL items in cart that have the "Qualify for Free Shipping" symbol .  Free shipping is offered using UPS Ground Service or USPS service and offer valid only in the contiguous United States.  Items requiring special shipping requirements due to weight or dimensions may not be included in this offer.  Flat-rate shipping to Canada is $35 and has no minimum cart value requirement. Canada orders over 8 pounds are shipped for a flat-rate of $45. Canada order over 20 pounds are shipped for a flat-rate of $55.
For our international customers, we offer a second shipping option: Global Express Mail by the United States Postal Service (USPS). All international orders are shipped with their proper declared value and marked as "merchandise", the buyer is responsible for any possible taxes/duties they may incur. 

For "In-Store Pick-Up", your order will be ready for pick-up when you receive an email from Badminton Avenue stating that your order has been fulfilled.

Returns & Exchanges
Badminton Avenue offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned subject to a 15% restocking fee, less shipping charges, within 30 days of the order completion date. 

Exchanges can only be accepted for items that are in new, unused condition, with all original packaging. Any items showing signs of usage or opened packaging will not be accepted.

Unused products more specifically means:

Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Badminton Avenue, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

All Other Items: must be in original packaging, unopened, and with all tags and/or stickers still attached.

All Returns/Exchange must be sent back to Badminton Avenue using pre-paid shipping (buyer pays all shipping costs), insured, with a tracking number to the address below. All Returns/Exchange must also have the order number or a return authorization code written on the outside of the box, any that do not have this code will be returned to sender at sender's expense. In order to receive a Returns/Exchange authorization code, the buyer must contact Badminton Avenue and receive a return authorization code at returns@baybadminton.com. 

Returns/Exchange Badminton Avenue
1191 W. Montague Expressway
Milpitas, CA 95035

All defective merchandise can be exchanged or returned for a replacement item or a refund. For all returns, the customer must contact us at returns@baybadminton.com within the 30 day period, from the order completion date, for detailed instructions and also to receive a return authorization code.